The primary role of the ombudsman is to be an advocate for the health, safety, welfare and rights of residents residing in long term care, residential care or assisted living facilities. The ombudsman is a voice for the residents right to quality care that is free from abuse, neglect, discrimination or retaliation.
The mission of the Arkansas Ombudsman Program is to assure long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal.
The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves; while providing advocacy for those without a voice.
Through regular visitations, the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and interacting with both residents and staff to facilitate the resolution of the problem.
Role of the Certified Volunteer Ombudsman
- Inform residents of their rights under Federal and State Law and assist them in protecting their rights
- Provide information about the Ombudsman Program to residents and families
- Refer complaints and concerns to the Regional Ombudsman
- Observe and report conditions in nursing homes to the Regional Ombudsman
- Perform regular visitation to one specific nursing home, assisted living or residential care facility
Qualifications required to obtain and maintain an active Certification as an Arkansas Certified Volunteer Ombudsman
- Must attend an 8-hour classroom training
- Must complete a 12-hour nursing home practicum
- Attend quarterly in-service training classes
- Encouraged to attend at least 1 state-sponsored quarterly training per year
For additional information, please call 870-612-3000 or 1-800-382-3205